National Audit Office report: Getting the best from public.
Popular case studies. An ITSM success story with 15,000 tickets. Star beverage retailer gets more bang for its buck. Radiology associates gets everything that it need in IT. The Arc of Ventura County experiences easiness of help desk. Tranter achieves help desk transparency.
Case Study - University of Sheffield. A major university’s ICT service desk uses Supportworks to optimise its performance so that it can overcome resource limitations to provide the high service levels expected by students and staff. The team has discovered some innovative additional uses for the platform.
Case studies. See a few examples of office furniture installations that we have carried out for local companies. Featuring our popular products and services.
Customer adoption of new service desk experience and protocols; No matter how you do it, the change from disparate service desks to a consolidated system requires trust and understanding. As the instigator of this change, it’s your responsibility to you research the different cultural and location-based needs of each group you service. Once.
How Consolidating Help Desks Provides a Look at the Big Picture. Agencies turn to enterprise service desks to cut costs and extend hours. by. Anne Rawland Gabriel. Anne Rawland Gabriel is a freelance journalist who specializes in business technology. She is a frequent contributor to the CDW family of technology magazines. The clock never stops at the U.S. Coast Guard, and neither do the.
The review gave insight into the maturity of each of the client's service desks, highlighting opportunities for improvement. Recommendations. PTS presented the Client with several options, which ranged from consolidating support services into a single service desk to outsourcing the entire service. PTS ensured each option recommended to the.
Housing Association Cements Business Culture Change In 2014, Genesis Housing Association embarked upon a project to relocate to a new flagship office in Camden, London. The move formed part of a 2-year change programme in which senior management envisioned a more efficient, more versatile workplace. This decision reflected the fact a lot.
Consolidating Service Desks In 2015, two independent IT support divisions each running their own separate service desk merged into one University Information Services (UIS) department with 300 staff. Their remit—to provide cohesive IT support to the University’s 20,000 end users that conforms to ITIL best.
This case study of a global 500 computer services company is based on a January 2017 survey of BMC Software Remedyforce customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
SERVICE, TRANSFORMED When we began working, our client used 17 different data centers and 41 service desks, delivering different levels of support to various user groups across the enterprise. We could replace them with just four data centers and four multi-lingual service desks (offering support.
ESP provided a full suite of support services to Birmingham Airport for its check-in desks, self-service kiosks and public flight information display systems. This meant that, rather than dealing with multiple support companies, the airport had a direct relationship with us as a single onsite support company. Birmingham Airport has signed a.
Global Service Desk for IT and Applications support for a leading wireless distributor 01 Case Study Global Service Desk for IT and Applications support for a leading wireless distributor One of the world's largest distributors of mobile phones, supporting the global wireless telecommunications and data industry, providing quickly deployed.
A Perspective on IT Consolidation and Shared Services This paper was developed to provide general background to assist clients in decisions related to outsourcing IT. Please note that this paper presents professional opinions intended to apply generally and that clients must take appropriate care to evaluate them in light of their specific needs.
